Thank you for shopping with Voulux. We are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories and components.
• Include proof of purchase or your order confirmation.

Items that have been assembled, used, damaged through misuse, or altered after delivery are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Used or assembled products.
• Products damaged due to improper use or customer negligence.
• Clearance or final sale items (if applicable).
• Customized or personalized products (if applicable).

Return Process

To request a return:

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order number and the reason for your return.
3. Once approved, we will send you return instructions.
4. Carefully package the item and return it to the address provided by our support team.

Please do not return any product without prior authorization.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days to your original payment method.

Please note that your bank or payment provider may require additional time to complete the transaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

Return Shipping

If the return is due to our error, including damaged, defective, or incorrect items, we will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges unless otherwise stated.

Exchanges

We offer exchanges for defective or damaged products, subject to product availability. If you wish to purchase a different item, you may return the eligible product and place a new order.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Voulux

Website: https://voulux.shop/

Contact Page: https://voulux.shop/contact-us/

Live Chat: Chat with us live for immediate assistance.

Email: support@voulux.com

Phone: +1 (620) 792-4301

Address: 1649 KS-96, Great Bend, KS 67530, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Thank you for choosing Voulux. We appreciate your trust and are committed to providing quality products, reliable customer support, and a smooth, worry-free shopping experience.